Shipping
Where We Ship
ECORTIGOSO currently ships exclusively to eligible delivery addresses within the United States.
We do not currently offer international shipping. Availability for a particular delivery address will be confirmed during checkout.
Free Standard Shipping
Standard shipping is free on all eligible U.S. orders.
No standard shipping charge will be added at checkout.
Applicable state or local sales tax, where required, is separate from shipping and will be calculated at checkout based on the applicable tax rules and delivery address.
Order Processing
Orders are processed after payment has been successfully authorized.
Orders placed on weekends or U.S. public holidays will begin processing on the next business day.
Once your order has shipped, we will send you a shipping confirmation email with tracking information when available.
Shipping and Delivery Estimates
Any shipping or delivery timeframe displayed on our website, at checkout, in an order confirmation or in a shipping confirmation is an estimate unless expressly stated otherwise.
Delivery times may vary depending on the destination, carrier operations, weather conditions, peak shipping periods and other circumstances outside our reasonable control.
In accordance with applicable U.S. law, we will have a reasonable basis for any stated shipment timeframe.
If we are unable to ship your order within the timeframe communicated to you—or, where no timeframe has been stated, within the period required by applicable law—we will contact you regarding the delay and provide you with the options required by applicable law, which may include accepting a revised shipment date or cancelling the affected order for a prompt refund.
Shipping Address
Please review your shipping information carefully before placing your order.
Customers are responsible for providing a complete and accurate shipping address.
If you discover an error after placing your order, contact us as soon as possible at oil@ecortigoso.com.
We will make reasonable efforts to update your shipping information before the order is processed, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.
We are not responsible for delays or delivery failures resulting solely from incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.
Tracking
When tracking information is available, it will be included in your shipping confirmation email.
Carrier tracking information and estimated delivery dates are provided by the applicable carrier and may be updated during transit.
If you believe your shipment has been lost or has not arrived as expected, please contact us at oil@ecortigoso.com so that we can assist you.
Returns, Refunds & Order Issues
Food Product Return Policy
Because ECORTIGOSO products are food products, we do not accept returns or exchanges for change-of-mind purchases.
For food safety and product integrity reasons, products that have been delivered to a customer cannot be returned for resale.
However, if there is a problem with your order, we want to make it right.
Please contact us if:
- your order arrives damaged;
- a bottle is broken or leaking;
- the product packaging or tamper-evident seal appears compromised;
- you receive the wrong product;
- an item is missing from your order; or
- you believe the product you received is defective.
This policy applies to regularly priced, sale and promotional products unless otherwise expressly stated at the time of purchase.
Reporting an Order Issue
Please contact oil@ecortigoso.com as soon as reasonably possible after discovering the issue.
To help us resolve the matter, please provide:
- your full name;
- your order number or other proof of purchase;
- a description of the problem; and
- photographs of the product, bottle, shipping box and packaging where reasonably possible.
Please do not return or dispose of the product until you have contacted us and received instructions.
If the packaging or tamper-evident seal appears damaged or compromised, do not consume the product.
Damaged, Defective or Incorrect Orders
After reviewing your request, we may, as appropriate:
- replace the affected product;
- refund the purchase price of the affected product; or
- provide another remedy required or permitted by applicable law.
If we ask you to return a damaged, defective or incorrectly supplied product, we will provide return instructions and will arrange or reimburse reasonable return shipping costs where appropriate.
You will not be charged a restocking fee for an approved claim involving a damaged, defective or incorrect product.
Refunds
Approved refunds will normally be issued to the original payment method used for the purchase.
Although we initiate approved refunds promptly, the time it takes for the credit to appear in your account may depend on your bank, card issuer or payment provider.
No Unauthorized Returns
Do not send products back to ECORTIGOSO without first contacting us and receiving return instructions.
Unauthorized returns may not be accepted.
Your Legal Rights
Nothing in this Shipping & Returns Policy limits any right or remedy available to you under applicable federal, state or local law that cannot legally be waived or restricted.
A written copy of this policy is available upon request by contacting oil@ecortigoso.com.
Contact
For shipping, delivery, product or order-related questions:
ECORTIGOSO
Email: oil@ecortigoso.com