FAQ

How is the product shipped and how much does it cost?

You can find information about shipping and the applicable rates on our Shipping page.

How can I pay for my purchase?

You can pay for your order by Visa or Mastercard credit card.

Which countries can I order from?

You can find the destinations we currently ship to on our Shipping page.

If you would like us to ship your order to a different destination, please contact us.

I have a promotional code. How do I use it?

When you proceed to checkout, on the page where you are asked to enter your billing and shipping details, you will see a notice at the top with the following text: “Have a coupon? Click here to enter your code”. Simply click on that link, enter the promotional code, and click the apply coupon button so that the corresponding promotion is applied.

I forgot my password. How can I recover it?

Go to My Account and click on Lost your password?. Enter your email address and we will send you a link to reset your password.

How can I update my account details?

Go to My Account and, under the account details tab, you can update your first name, last name, email address, or login password.

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